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VISITORS

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Visitor Services

Marshall Field coined the phrase "Give the lady what she wants." Below are some of the ways we're keeping that tradition of service alive for you today:

  • A staffed Visitor Center on the 7th floor offering on-site services and information regarding the State Street store
  • Free Macy's Visitor Savings Pass*
  • Free coat, luggage and package check
  • Complimentary self-guided Flagship Icon and Trend House Audio Tours
  • Salon & Nail Bar-Take a quick break and get a variety of soothing nail treatments.
  • Macy's by Appointment®-Just call ahead with your size and your budget and we'll have a stocked dressing room waiting for you. We'll even order your lunch to save you time.
      State Street: 312/781-3088
      Water Tower: 312/335-6258

  • Store hours: State Street: Mon.-Sat. 10am-8pm, Sun.11am-6pm
    Water Tower: Mon.-Fri. 10am-9pm,Sat. 9am-10pm,
    Sun. 11am-7pm
    Holiday hours vary.

*With appropriate visitor identification

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